We understand that mistakes can be made when you can’t try on the garments.
We offer returns for store credit for full priced items only. Do note that any shipping costs will not be refunded.
For any returns, please email us at firstname.lastname@example.org within 7 working days from the ship out date (Singapore) and 14 working days from the shipping out date (International). Please indicate your order number, the item you wish to return and the reason for return. Our customer service team will get back to you within two working days.
All items must be returned in the same condition you receive with tags and packaging intact.
It is the customer’s responsibility to ensure the safe return of the package. Therefore, it is highly recommended to return the item(s) by Signed For (Registered) post or other traceable service such courier deliveries. Any shipping costs will be borne by the customer.
AnneeMatthew will not be liable for any mail lost via non-traceable methods.
If the items are returned to us in the timescale stipulated and in the same condition as they were originally sent, your return will be processed.
Returns will only be processed for item with its tag intact, unworn, unwashed, unaltered. Requests for exchanges for apparels which do not meet all mentioned conditions will be duly declined.
All items not returned to us within the stipulated time frame will be rejected and sent back to you. Shipping cost will be bore by you if such an incident occur.
Store credits issued for returned pieces are non-exchangeable and non-refundable.
Cancellations/Change Of Orders
Once order is confirmed and payment is made, there will be strictly no cancellation or change of orders.
If you want to change your orders, please drop us a message and our customer service can assist if your item(s) have not been shipped
Any items being returned to us due to delivery failures, will require a delivery cost to return the item back to you.
Wrong Delivery Address / Wrong Email address
Please ensure that your email and address provided is correct. Any failure for delivery due to wrong personal information provided will result in a re-delivery charge if the item has been returned to us.
All personal details should be entered correctly before checking out. On the occasion where you realise there is an error, please email us immediately and we will update the correct details for you.
Late or Missing Refunds (if applicable)
Refunds are ONLY made if any item has been sold out.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
If usage of gift cards apply, refunds will be credited back to the gift card first, subsequent amount will be credit back to your credit card/paypal account. Gift cards cannot be converted to cash, please use the gift card to purchase another item of your choice from our website.
Sale items (if applicable)
Only regular priced items may be returned for store credit. Sale items cannot be refunded/exchanged.
Exchange of sizes will only be done on cases to case basis, subjected to availability.
Wrong Items / Missing Items
If there is a mistake in your parcel, please send us an email at firstname.lastname@example.org within 7 working days from the shipping out date (Local) and 14 working days from the shipping out date (International). Our team will work on getting your shipment fixed right away!
Store credits cannot be converted into cash and have an expiration date of 3 months (from the time it is given to you.) Any store credit that is not claimed within the time frame, will not be refunded. Please use the store credit as soon as possible.
You are advised to use a traceable shipping service or purchasing shipping insurance. We won’t be responsible for the lost of parcel. We won’t guarantee that we will receive it. Exchange will not be done for parcel not received.
All orders not reported to us within the stipulated time frame will be considered as fulfilled.